How it works

From zero to why in four steps.

Your first AI-read NPS report in ten minutes. No sales call. No setup wizard to fight. No credit card.

Start free See pricing

50 responses a month, free · AI on every plan

01Sign in
Step 01 · Identity · one Rally account

Sign in with phone, email, or Google.

One Rally account across every product. Phone + SMS code, email magic link, or Google sign-in — all backed by the shared Rally identity graph. Your team inherits your org on first sign-in.

Under the hood · security “256-bit session tokens. Twilio Verify for phone. Magic codes are single-use, six-digit, fifteen-minute TTL. Cross-org data access is impossible by construction.”
02Draft
Step 02 · Design · let AI hold the pen

Let AI draft your first survey.

Tell RallyNPS your audience and the decision you need to make. Claude writes the question, the follow-ups, and the email subject line — tuned for response rate. It cuts the survey when four questions do the work of ten.

Coach · draft review “Your survey has 9 questions. Response-rate models suggest pruning to 4. I’d cut Q3 and Q6 (duplicate intent) and move Q8 to the thank-you page.”
03Send
Step 03 · Send · wherever your customers are

Send to contacts, autopilot, or embed.

Upload a CSV, schedule autopilot, or drop a widget into your app. RallyNPS dedupes every send. No one gets the same survey twice in a row. Set the frequency cap per cohort.

Safety · send discipline “Idempotency key on every send. SendGrid for email, Twilio for SMS. Suppression lists honored across every channel. Nobody’s inbox gets punished.”
04Ask
Step 04 · Report · ask in English, get a memo

Ask in plain English.

“Which customers are likely to leave this month?” “What themes changed in Q2?” RallyNPS answers and shows the responses it cited. No BI skills, no SQL, no pivot tables.

AI report · onboarding cohort “NPS in the March-signup cohort sits at +12, driven down by detractor theme reports-ux (cited in 38% of sub-7 scores). Recommend an onboarding change before more cohorts ship.”
Under the hood — the Rally platform

Built so the boring things are correct.

Models

Claude Haiku handles per-response analysis — fast and cheap. Claude Sonnet handles dashboard-level reasoning — thorough and nuanced. Both route through our PII redactor before the prompt leaves our servers.

Data

Every survey token is a UUID v4 — never guessable. Every database query is parameterized and filtered by organization_id. Cross-org leaks are impossible by construction. PostgreSQL only, never SQLite.

Send

SendGrid for email, Twilio for SMS — both with idempotency and a configurable frequency cap per cohort. Stripe handles billing with source: "rallynps" so the Rally community revenue share is traceable end-to-end.

† No JavaScript required to take a survey. No tracking pixels in emails. PII stays out of logs.

The first report inside ten minutes. The second one inside ten seconds. Everything after that is on autopilot.
— The RallyNPS design principle
Ready?

Start with your first AI-read NPS.

Free plan: 50 responses a month. AI included. Upgrade when you outgrow it.

Start free — no credit card See pricing