Measurement and insights

Metrics that tell you why, not just what.

RallyNPS drafts your survey, sends it by email and SMS, and reads every reply as it arrives — themes, churn risk, sentiment, urgency. Ask the dashboard a question in plain English. It answers in seconds and shows the responses it used.

50 responses a month, free · no credit card · upgrade when you outgrow it

NPS response distribution, scores 0 through 10 A bar chart of 12,533 anonymized survey responses by score, colored by detractor, passive, and promoter categories. 0 1 2 3 4 5 6 7 8 9 10 Score
DETRACTORS

3 of 45 staff drove 72% of negative ratings.

Coach them up.

PASSIVES

Scores dip on overcast days.

Launch grey-day deals.

PROMOTERS

Love “convenience and speed.”

Market these.

Quotes

What teams say after just days.

“We finally know why our NPS dropped — not just that it did.”
Name pending CX Director · B2B SaaS
“The coach drafts the recovery emails in 20 minutes that used to take a weekend.”
Name pending Head of Support · DTC
“AI on the free tier means our nonprofit isn’t priced out of feedback.”
Name pending Program Manager · Nonprofit

The world’s best minds, working your data.

Survey research, behavioral analysis, and plain-English copywriting — applied to every response. On every plan.

Drafts the question you meant to ask.

Tell RallyNPS your audience and the decision you need to make. Claude writes the question, the follow-ups, and the subject line — tuned for response rate. It cuts your survey when four questions will do the work of ten.

Draft review “Your survey has 9 questions. Response-rate models say cut to 4. Drop Q3 and Q6 (same intent). Move Q8 to the thank-you page.”

Reads every response the moment it arrives.

Themes, churn risk, sentiment, and urgency — tagged on arrival. No spreadsheet coding. No manual taxonomy. No Monday-morning triage. Your quiet quitters surface the same minute your promoters do.

Response · detractor · churn-risk: HIGH “Onboarding felt rushed. I never figured out the reports page and stopped logging in around week 2.” THEMES → onboarding, activation, reports-ux

Writes the memo you’d write, faster.

Ask in plain English — “what’s hurting NPS in our onboarding cohort?” Get a summary, the cohorts behind it, and a diagnosis that cites the raw responses. A reasoning model writes it, so it reads like a person did.

AI Report · onboarding cohort, last 30 days “NPS for the March sign-up cohort sits at +12. The drag is reports-ux, cited in 38% of scores below 7. Fix onboarding before more cohorts ship.”

If you can picture a survey, we run it.

Every type on every plan. Enterprise gets custom question types, flows, and branding.

Pricing

Free to start. Honest pricing. No per-seat tax, no surprise fees.

Free
$0/mo

50 responses a month. Every survey type. Every AI feature. No credit card.

Growth
$99/mo

250 responses. AI coach, webhooks, your own branding, priority support.

Enterprise
Call us

Your volume, your survey types, SSO, audit log, SLA, zero-retention option.

See all plans